Jabborate for SAP JAM

Add presence, instant messaging, audio and video to SAP JAM

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Overview in 10 seconds

Jabborate (Cisco Jabber connector for SAP JAM) adds real-time communications to SAP JAM, SAP's cloud-based collaboration and social platform. The instant messaging, audio and video calls, become an integral part of your systems, so end-users can enjoy all the benefits of improved communication.

Features available now

Jabborate adds the following new communication features

  • Presence
  • Instant messaging
  • Audio calls
  • Video calls

Capabilities in detail

Jabber is an open standard communication protocol (XMPP), as well as an enterprise-level communications solution from Cisco. Jabborate lets you collaborate with anyone on your SAP JAM by exchanging instant messages or making audio and video calls. Jabborate achieves this by integrating with Cisco Unified Communications Manager (CUCM) and Cisco Unified Presence (CUP) via Jabber SDK for Web.


Jabborate uses SAP JAM corporate user directory to build a contact list automatically. Alternatively, contact lists could be integrated with Cisco Unified Communications Manager. Users provisioned in CUCM will be contactable via Jabborate's interface. Jabborate extends the existing user interface, while keeping the same look and feel by adding its own visual components such as “click-to-chat” and “click-to-call” options, and presence status. You can view one’s presence status by simply looking at his or her profile card. Sending an instant message or starting voice and video call with any of your connections is as simple as clicking a button.

You can start a chat session with several contacts from your corporate SAP JAM silo simultaneously and Jabborate will keep each conversation in a separate tab within the chat pop-up. You can close or minimize the chat window at any time without losing track of the conversation: receiving a new instant message will open it again if it was closed or pop it up if was minimized.

Jabborate also provides you with the ability to start a chat session with more than one participant. You can create a new chat room and invite participants from his or her contact list. The chat room appears as a new contact in Jabborate contact list, so you can access it even after the chat window has been closed. The chat room exists until its owner closes it.

You can start a voice or video call to anyone by pressing the “click-to-call” button on their profile. You can also dial a phone number directly using Jabborate's dialer keypad. This allows you to contact people who are not on your contact list. The conversation window displays information for all active calls as well as tools to manage the ongoing conversations. You can start or stop your video streaming, mute/unmute your microphone, or end the current conversation. The video call window also contains a video preview, which enables you to preview the camera output before joining a conversation.

Extend Jabborate

Jabborate adds real-time communication options to everyone using SAP Portal or SAP Cloud. SAP Cloud requires a different approach to the integration (server-side vs client-side) but the end-user experience is identical.

Add WebEx meetings

Jabborate for WebEx extends the real-time communication options by providing a contextual WebEx integration for SAP Portal. Click on any contact to start an instant WebEx meeting, or start a group WebEx from a group of SAP contacts.


Find out our Jabber integration with SAP Jam which provides detailed information about features as well as a demonstration.